Ticketing Agent – Sales & Customer Service

About the role

The Ticketing Agent role at HENRIKEN CONSULTING is a full‑time, on‑site position in Lagos. You will manage ticket sales and reservations, providing accurate information on schedules, prices and travel options while delivering high‑quality customer service.

Key responsibilities

• Process ticket bookings, changes and cancellations using the company’s ticketing system.
• Provide customers with up‑to‑date information on travel schedules, pricing and available options.
• Handle inquiries in person, by phone and via digital channels, resolving issues promptly.
• Record all transactions accurately and maintain up‑to‑date reservation data.
• Collaborate with team members to achieve sales targets and uphold service standards.

Required profile

• Demonstrated ability to meet sales targets and cross‑sell or upsell services.
• Strong verbal and written communication skills with a professional client‑facing demeanor.
• Attention to detail in booking, modifying and cancelling tickets.
• Ability to work on‑site in Lagos, manage time effectively and handle multiple requests in a fast‑paced environment.
• Reliability, problem‑solving aptitude and commitment to high‑quality service.

Required skills

• Ticketing software
• Spreadsheets
• Email tools