Telesales Specialist

About the role

The Admissions Counselor (Telesales Specialist) is responsible for converting leads into enrolled students for Astria Learning. You will engage prospective applicants, guide them through the admissions process, and ensure timely collection of fees.

Key responsibilities

• Conduct daily outreach to prospective students via phone, WhatsApp, and email, presenting program details and encouraging applications.
• Assist applicants in completing forms, reviewing submissions for completeness, and communicating next steps.
• Provide personalized counseling throughout the admissions journey, clarifying program structures, fees, deadlines, and expectations.
• Explain payment procedures, follow up on enrollment fees and deposits, and coordinate with the Finance team.
• Maintain proactive communication with assigned leads, using nurturing techniques to improve conversion rates.
• Accurately record interactions, application status, and payment confirmations in the CRM and submit regular progress reports.

Required profile

• Bachelor’s degree in Business, Communications, Marketing, Education or related field (preferred but not mandatory).
• 1–2 years of experience in telesales, call centre, or customer service.
• Previous experience in admissions or educational services is a plus.

Required skills

• CRM