Regional Sales & Customer Success Lead

About the role

Field Intelligence Inc. is seeking a regional leader to drive sales growth, ensure customer success, and oversee operational excellence across the Marina region in Nigeria.

Key responsibilities

• Own regional revenue growth and margin targets, manage and coach sales associates and field sales representatives.
• Drive pipeline conversion, deal closure, and acquisition of new accounts, providing hands‑on support for complex or high‑value deals.
• Ensure high‑quality service and customer experience by monitoring order accuracy, timeliness, and complaint resolution, and escalating critical issues.
• Collaborate with Operations and Fulfilment to meet service level agreements, identify and mitigate operational risks.
• Lead, motivate, and hold the regional sales team accountable, set clear KPIs, conduct pipeline reviews and performance assessments.
• Maintain compliance with company policies, GDP, and regulatory standards, track market trends and support new product introductions.
• Own relationships with strategic, institutional, and high‑value accounts, represent the company in senior negotiations and report performance to leadership.

Required profile

• Proven ability to lead and motivate a regional sales team.
• Strong customer‑centric mindset with experience in managing service quality and issue resolution.
• Ability to collaborate across operations, finance and customer success functions.
• Strategic thinking with capacity to track market trends and support product launches.
• Excellent stakeholder management skills, capable of handling senior negotiations and escalations.
• Commitment to compliance with company policies and regulatory standards.

Required skills