Regional IELTS Manager for EU, Pakistan & CIS

About the role

The Regional IELTS Manager will oversee IELTS test centre operations across the EU, Pakistan and CIS regions, ensuring compliance with delivery standards and delivering excellent customer experience.

Key responsibilities

• Develop proactive relationships with IELTS Test Administrators and ensure test‑takers receive exemplary service before, during and after the exam.
• Provide monthly performance feedback to centres, launch new IELTS products, and monitor competitor offerings.
• Support centre staff with guidance, conduct audits, and manage the end‑to‑end onboarding and closure of test centres.
• Coordinate with regional marketing and central operations to keep all information up‑to‑date and manage fee invoicing.

Required profile

• Bachelor’s degree or equivalent with strong knowledge of international education or testing services.
• Proven track record in sales/marketing or operations, meeting targets and negotiating effectively.
• Ability to build relationships, influence stakeholders and work in a globally dispersed team.
• Strong analytical, problem‑solving and deadline‑management skills.

Required skills

• Competent use of Microsoft Office suite.