Receptionist – Customer Service & Support

About the role

The Receptionist will be the first point of contact for customers, handling inquiries and managing the flow of laundry services. This role combines front‑desk duties with order processing, coordination of pickups and deliveries, and ensuring high levels of customer satisfaction.

Key responsibilities

• Welcome and attend to customers in person, via phone, WhatsApp, email and social media, providing information on services, prices and turnaround times.
• Accurately receive, record and tag customers’ laundry garments, prepare invoices and receipts.
• Schedule and coordinate pickup and delivery services, liaising with drivers and operations staff.
• Handle and resolve customer complaints, escalating complex issues to management when needed.
• Follow up with existing and inactive customers to encourage repeat business and promote promotions.
• Maintain accurate customer records and prepare regular reports on complaints, feedback and service performance.

Required profile

• HND in Business Administration, Marketing or a related field.
• Previous experience in customer service is an advantage.
• Good computer skills with knowledge of Microsoft Office and WhatsApp Business.

Required skills

• Microsoft Office
• WhatsApp Business