Quality Improvement Manager – Hospital

About the role

The Quality Improvement Manager will lead the development and maintenance of quality systems across Cedarcrest’s network of hospitals. You will ensure compliance with regulatory standards, drive patient‑outcome improvements, and support a culture of continuous quality enhancement.

Key responsibilities

• Develop and maintain the hospital’s quality management system in line with NAFDAC, MDCN, SON and other regulatory bodies.
• Lead internal audits and coordinate preparations for external inspections and accreditations.
• Review and update policies, SOPs and clinical guidelines to reflect best practice.
• Track key quality indicators such as patient satisfaction, infection rates, turnaround time and incident reports.
• Analyse data to identify trends, root causes and recommend corrective actions.
• Prepare monthly quality dashboards and reports for senior management.
• Oversee incident reporting, conduct root‑cause analyses and work with department heads to close gaps.
• Train staff on quality standards, patient safety and improvement tools (PDCA, RCA).
• Collaborate with heads of departments, nursing, pharmacy, lab and administration to implement improvement projects.

Required profile

• Master’s degree in Healthcare Management or Quality (advantageous).
• Minimum 7 years of experience in quality management within a hospital or healthcare setting.
• Knowledge of ISO 9001, JCI or other healthcare accreditation standards.
• Proven experience with data analysis, incident investigation and process‑improvement methodologies.
• Strong communication, training and stakeholder‑management abilities.

Required skills

• Proficiency in Microsoft Excel.
• Proficiency in Microsoft PowerPoint.
• Experience using hospital information systems.