QA Operations Support Officer

About the role

The QA Operations Support Officer will help ensure quality assurance and operational excellence by monitoring field execution, reviewing market visibility, analysing operational data and preparing actionable reports.

Key responsibilities

• Conduct quality reviews of field operations and monitor compliance with Standard Operating Procedures.
• Assess market visibility across assigned locations and prepare analytical reports with recommendations.
• Analyze operational and field performance data to identify trends, gaps and improvement opportunities.
• Prepare daily, weekly and monthly reports for management using Excel and other reporting tools.
• Support the planning and delivery of training sessions for field teams on operational standards and quality expectations.

Required profile

• Bachelor’s degree in Business Administration, Economics, Statistics, Marketing, Computer Science or a related field.
• 1‑2 years of experience in Quality Assurance, Data Analysis, Reporting or a related role (NYSC experience acceptable).
• Strong analytical mindset with the ability to interpret data and generate actionable insights.
• Good working knowledge of Microsoft Excel.
• Proficiency in Microsoft PowerPoint and Google Sheets is an added advantage.
• Previous experience in fintech, digital lending, banking or financial services is a plus.

Required skills

• Microsoft Excel
• Microsoft PowerPoint
• Google Sheets