Operations Executive - Insurance

About the role

An early-stage, technology-driven insurance firm in Nigeria is hiring its first Operations Executive. Reporting to the CEO / Founder, you will coordinate the operational and regulatory engine of the business, managing engagement with NAICOM's regulatory sandbox and licensing, keeping filings and reports on schedule, and building the processes, records and controls needed for launch.

Key responsibilities

• Coordinate the company's participation in NAICOM's Insurance Regulatory Sandbox, including applications, test plans, progress reports and exit or transition requirements.
• Prepare and manage documentation for licensing, product approvals and other regulatory submissions with management, partner insurers and external advisers.
• Serve as day-to-day point of contact for regulatory correspondence, enquiries and information requests.
• Track regulatory changes, including NIIRA 2025 and NAICOM's Insurtech Operational Guidelines, and brief management on their implications.
• Maintain a regulatory compliance calendar and monitor compliance with sandbox conditions, insurance regulations, partner agreements and the Nigeria Data Protection Act 2023.
• Keep an audit-ready record of filings, approvals, correspondence, policies and evidence of compliance.
• Identify compliance gaps and operational risks early and recommend corrective actions.
• Coordinate day-to-day operations with partners, technology providers, agents and service providers.
• Prepare operational, compliance and performance reports, and track metrics such as policies issued, claims processed, turnaround times and customer complaints.
• Support handling of customer complaints and claims escalations, and design and improve SOPs, workflows and checklists.
• Use digital tools to automate routine tasks, and prepare board, investor and partner presentations and briefing packs.

Required profile

• Minimum B.Sc. in Insurance, Actuarial Science, Business Administration, Economics, Law or a related field; a relevant MBA or M.Sc. is required.
• CIIN professional certification (ACIIN or equivalent) is an advantage.
• Minimum of 5 years in insurance operations, regulatory compliance or a related role with an insurer, broker, insurtech or financial services firm.
• Direct experience with NAICOM processes or regulatory sandboxes is a strong advantage.
• Proven track record of meeting regulatory deadlines and producing accurate, well-structured reports.
• Sound judgement, integrity and discretion, and comfort with the pace and ambiguity of an early-stage company.

Required skills

• Strong command of Microsoft Word, Excel and PowerPoint, Google Workspace (Docs, Sheets, Slides, Drive) and other cloud-based tools.
• Quick to learn new platforms.
• Excellent written and verbal communication skills.

What we offer

• Competitive remuneration.
• The chance to help shape how the company operates, complies and scales.
• Direct exposure to NAICOM, partner insurers, technology partners and investors.
• Strong career growth as the business expands.