Key Account Manager – E‑commerce Marketplace

About the role

As a Key Account Manager you will own the end‑to‑end experience and growth of assigned key vendors on Jumia’s marketplace, driving assortment strategy, promotions and stock availability through close collaboration with commercial, vendor experience and marketing teams.

Key responsibilities

• Drive business growth by owning pricing and promotions strategy, enhancing product content and visibility, and ensuring stock availability.
• Manage sales performance of assigned categories and vendors, aiming to increase Net Margin Position and Gross Merchandise Volume.
• Acquire customers through value offerings, sales campaigns and strategic promotional initiatives.
• Analyse and present post‑promotion performance reports, quantifying impact on brand and category performance.
• Define and optimise curation and assortment selection to maximise revenue and sales velocity.
• Support product and content creation to expand live assortment and maintain optimal stock across product lines.
• Identify market trends and consumer insights to fill category gaps and capitalise on emerging opportunities.
• Build and execute weekly marketing plans across website, newsletters, social media and other channels.
• Develop robust analytics to evaluate performance metrics and optimise marketing, pricing and product selection.

Required profile

• Experience in key account management, category management or e‑commerce/retail operations.
• Strong ability to prioritise and manage key accounts strategically.
• Proven track record in process improvement, operational excellence and P&L management.
• Skilled negotiator with experience securing bulk discounts, MOQs and credit terms.
• Entrepreneurial mindset with ownership mentality and ability to work under pressure.

Required skills

• Advanced proficiency in Microsoft Excel, PowerPoint and Word.
• Strong analytical and problem‑solving capabilities.
• Excellent verbal and written communication with presentation abilities.

What we offer

• A unique experience in an entrepreneurial yet structured environment.
• Opportunity to have a strong impact on building the African e‑commerce sector.
• Professional and dynamic team with personal and professional growth prospects.