IT Support Officer – Technical Support & ERP Specialist

About the role

The IT Support Officer provides comprehensive technical support, primarily assisting ERP users while also troubleshooting software, hardware and network issues to ensure smooth IT operations across the organization.

Key responsibilities

• Deliver technical support via email, phone and chat, diagnosing and resolving software, hardware, network and ERP‑related issues.
• Monitor application performance, system logs and uptime, performing installations, configurations and upgrades while maintaining security compliance.
• Document incidents and solutions in the ticketing system and collaborate with engineering teams to escalated complex problems.
• Uphold data protection standards, manage user access, and report any suspected breaches.
• Support API integrations with third‑party healthcare systems and provide general IT assistance to staff and management.

Required profile

• Bachelor’s degree in Computer Science, Information Technology or a related field.
• 2–4 years of experience in technical support or IT help‑desk roles.

Required skills

• Proficiency in Windows, macOS, Linux and cloud‑based applications.
• Knowledge of networking concepts such as DNS, TCP/IP, VPN and firewalls.
• Experience with help‑desk tools like Zendesk, Jira and Freshdesk.
• Ability to perform remote troubleshooting and support ERP systems.