Immigration Officer

About the role

Choice Talents LTD is hiring a full-time Immigration Officer in Lagos (Marina) for a travel-related role. The officer helps drive the service objectives of the organisation by advising and processing clients on visas, work permits and residency matters.

Key responsibilities

• Counsel and process clients for permanent residency, business/work permits and visas for various destinations.
• Support and guide customers on passport, visa and immigration queries, and resolve complaints promptly.
• Liaise with the Operations team and partners to ensure client resolution and satisfaction.
• Prepare and coordinate itineraries for expatriate clients, both in Lagos and out of station.
• Process immigration requirements and keep clients' records up to date on visa, quota, CERPAC and passport expiry dates.
• Send weekly reports to clients on the status of their expatriates and give prompt feedback on client transactions.
• Handle E-passport requests and process visa requests according to embassy policy.
• Drive sales, handle basic administration and activity reporting, and carry out any other assigned duties.

Required profile

• HND or BSc degree in International Relations or a related field.
• 2+ years of experience in the immigration and travel industry.
• Proficiency in English; customer-oriented approach and strong sales skills.
• Ability to manage crises and emergencies inside and outside working hours.

Required skills

• Proficiency in immigration law is a prerequisite.

Interested candidates should send their CV and application by email, quoting the job title in the subject line. The application closing date is 31 October 2024.