Human Resources Officer

About the role

This role calls for an objective, non-biased HR manager who holds all staff levels accountable to organizational, dress code and behavioral standards. It covers performance management, discipline and termination, staff development, recruitment and onboarding, and bridges HR operations between skilled factory and depot workers and unskilled contract laborers.

Key responsibilities

• Implement and enforce performance management systems across administrative, site, factory and contract personnel
• Establish SOPs, employee handbooks and clear reporting lines and escalation procedures
• Standardize internal and customer-facing communication channels so that customer service and sales representatives maintain a professional tone
• Oversee disciplinary actions, grievances and structured termination procedures, ensuring corrective steps are fully exhausted
• Organize and run internal staff development programs and large-scale training initiatives, online and offline
• Bridge HR operations between skilled factory/depot workers and unskilled contract laborers, adapting management strategies to each group
• Structure, monitor and evaluate performance expectations for potential hybrid or flexible work after probation
• Drive recruitment, onboarding and check-in schedules to maximize staff retention

Required profile

• Bachelor's degree in Human Resources Management, Business Administration, Personnel Management or a related field; HR certifications such as CIPM, SHRM or HRCI are highly desirable
• 3 to 5 years of experience as an HR Generalist or HR Manager, managing both skilled administrative teams and unskilled factory or contract laborers
• Strong knowledge of Nigerian labor laws, employee relations, formal termination protocols and organizational structuring
• Proven ability to design and deliver internal training modules and manage large groups
• Excellent verbal and written communication, with the firmness to uphold standards and the diplomacy to manage diverse staff

Required skills

• Modern administrative software, HRIS tools, digital reporting systems and communication platforms
• Exceptional organization and problem-solving skills