Hospital Quality Assurance Officer (Governance & Compliance)

About the role

A leading healthcare organization in Ikeja, Lagos, is hiring a Hospital Quality Assurance Officer (Governance & Compliance) to support its Quality Management System (QMS). The officer ensures compliance with ISO 9001:2015, SafeCare Standards, infection prevention and control protocols, healthcare regulations and internal governance frameworks, while supporting quality improvement, audit readiness, risk management and patient safety. The role reports to the Head of Quality.

Key responsibilities

• Support the QMS, develop and run the Annual Quality Improvement Plan, collect and report departmental KPIs, and coordinate PDCA improvement projects
• Manage incident reporting and risk databases, track CAPA implementation, support Root Cause Analysis and monitor risk mitigation plans
• Maintain document control, keep policies and SOPs current and version-controlled, and keep quality records compliant with regulators
• Support internal audits, external accreditation and ISO 9001:2015 assessments, and maintain audit readiness documentation
• Support IPC audits, conduct hand hygiene observations, compile infection surveillance data and keep IPC training records
• Ensure compliance with the Nigeria Data Protection Act, protect patient information and assist with regulatory inspection documentation
• Analyse patient satisfaction surveys and complaints, and produce weekly and monthly quality performance reports and dashboards

Required profile

• Bachelor's degree in Nursing, Medical Laboratory Science, Healthcare Management, Public Health, Quality Management or a related discipline
• Minimum 3-5 years in Quality Assurance, Clinical Governance, Healthcare Compliance or Hospital Accreditation
• Experience with ISO 9001:2015, SafeCare, JCI, COHSASA or similar standards is highly desirable
• Professional certification in Quality Management, Healthcare Quality, ISO Lead Auditor or Clinical Governance is an added advantage

Required skills

• ISO 9001:2015, SafeCare, clinical governance and quality improvement methodologies (PDCA)
• Root Cause Analysis (RCA) and CAPA management
• Infection Prevention and Control, risk management and accreditation standards
• Document control systems and the Nigeria Data Protection Act
• Microsoft Office (Excel, Word, PowerPoint)

Salary is N350,000 - N500,000 net per month, negotiable on experience. Only shortlisted candidates will be contacted.