Head of Shuttlers Rental

About the role

Shuttlers, a technology-enabled mobility company, is looking for a commercially astute, operationally driven and results-oriented Head of Shuttlers Rental. The role leads the growth, performance and profitability of the Rental business, with end-to-end accountability for revenue, P&L, commercial strategy, customer acquisition and retention, service delivery and financial sustainability. It works with Mobility Operations, Supply, Sales, Finance, Product and other teams.

Key responsibilities

• Own the business strategy and P&L: revenue, gross and contribution margin, profitability, budgeting, forecasting and performance reviews with Finance and functional teams.
• Define commercial strategy, pursue corporate, employee, event, school and institutional rentals, and lead negotiations within approved authority.
• Own service delivery outcomes: reliability, safety, fulfilment, punctuality, cancellations and complaints, working with Mobility Operations and Supply.
• Develop pricing strategies, cost-to-serve models and margin monitoring, and set profitability criteria for new contracts.
• Own customer experience and retention: loyalty, renewals, account growth, satisfaction tracking and customer lifetime value.
• Plan supply and capacity with Mobility Operations and Supply, and assess expansion and investment implications.
• Partner with Product and Technology on booking experience, service visibility and new offerings, and build business cases for expansion.
• Run regular business reviews, set owners and deadlines for corrective actions, and escalate risks under governance rules.

Required profile

• Bachelor's degree or HND in Business Administration, Economics, Finance, Logistics, Supply Chain Management, Operations Management or a related field; a postgraduate qualification is an advantage.
• Minimum 8 years of progressive experience in business management, commercial operations, mobility, logistics, transportation or rental services, including at least 3 years in leadership.
• Experience managing a business unit, service line or portfolio with revenue and profitability accountability.
• Proven commercial strategy execution, margin improvement, service delivery management and cross-functional coordination.

Required skills

• P&L management, budgeting, forecasting, pricing and cost optimisation.
• Negotiation of strategic contracts and management of key accounts.
• Use of financial and operational data to guide decisions.