Head of Operations, Nigeria

About the role

d.light India is looking for a Head of Operations based in Lagos, Nigeria. The incumbent owns operational execution across the business's core commercial levers, turning approved strategy into disciplined action and monitoring results through performance management to deliver agreed operational and commercial outcomes.

Key responsibilities

• Own end-to-end performance management of commercial and operational KPIs, turn insights into execution priorities, enforce adherence and drive corrective actions to closure
• Lead weekly and monthly performance reviews with clear ownership, corrective actions and timelines, and follow through until gaps are closed
• Own operational readiness and execution of new product launches, covering demand readiness, stock deployment, sell-through and post-launch performance
• Work with the BI team so that all reporting requirements are met
• With HODs, drive and own business processes, policies and documentation, and ensure training needs across functions are met
• Track and ensure implementation and compliance with organization policies
• Update the Group office on departmental initiatives and performance outcomes
• Drive cross-functional execution of commercial initiatives so Sales, Marketing, Supply Chain and Field Operations meet their commitments
• Engage departments for feedback on business processes and opportunities for improvement
• Build and lead an execution-focused operations team that enforces discipline and resolves bottlenecks in real time

Required profile

• 8-10 years of hands-on operational leadership in a complex, multi-channel environment
• Relevant undergraduate degree from a recognized university
• Demonstrated success in a business analytics, commercial finance, business operations or similar role
• Ability to understand high-level strategies, translate them into system and process requirements and ensure local execution
• Superior verbal and written communication, with tact and diplomacy
• Self-starter with good prioritization, organizational, project management and time-management skills
• Detail-oriented, with a passion for social enterprise and people development

Required skills

• Computer proficiency, especially Microsoft Office (Excel, Word, PowerPoint)
• Experience with data visualization tools such as Tableau or Power BI is an added advantage