Front Desk Receptionist

About the role

We are looking for a friendly and professional Receptionist to join VW Hotels Ltd in Lagos. The role involves welcoming guests, managing check‑ins and check‑outs, and providing excellent front‑desk service.

Key responsibilities

• Welcome guests in a friendly and professional manner.
• Check guests in and out of the hotel.
• Make and confirm reservations by phone, online, or in person.
• Answer telephone calls and respond to guest questions.
• Provide hotel information such as room locations, breakfast times, Wi‑Fi details, and facilities.
• Process payments using cash, credit/debit cards, and the hotel’s payment system.
• Assign rooms and issue room keys or key cards.
• Handle guest complaints and refer serious issues to a manager.
• Communicate with housekeeping and maintenance regarding room status and guest-reported problems.
• Maintain accurate and confidential guest records and complete shift reports.

Required profile

• Good communication skills.
• Strong customer service orientation.
• Basic computer skills.
• Organizational abilities.
• Patience and problem‑solving skills.
• Professionalism and ability to remain calm with difficult guests.