Front Desk Receptionist – Hotel & Apartment

About the role

We are seeking a friendly and professional Receptionist to join our team at Teestone Hotel and Apartment in Lagos. The role involves welcoming guests, managing reservations, and ensuring smooth front‑desk operations.

Key responsibilities

• Welcome guests warmly and provide exceptional customer service.
• Perform guest check‑in and check‑out procedures efficiently.
• Manage room reservations, cancellations, and modifications.
• Answer phone calls, emails, and guest inquiries promptly and professionally.
• Handle guest requests, complaints, and concerns, escalating issues when necessary.
• Process payments, issue receipts, and reconcile daily transactions.
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
• Maintain a clean and organized reception area.

Required profile

• Minimum of HND or a Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Previous experience in a front desk, receptionist, or customer service role is an advantage.
• Strong communication and interpersonal skills.
• Professional appearance and positive attitude.
• Ability to work flexible shifts, including weekends and public holidays.

Required skills

• Microsoft Office
• Hotel management software