Front Desk Receptionist – Hotel & Apartment
Teestone Hotel and Apartment · Lagos
Job description
About the role
We are seeking a friendly and professional Receptionist to join our team at Teestone Hotel and Apartment in Lagos. The role involves welcoming guests, managing reservations, and ensuring smooth front‑desk operations.
Key responsibilities
- Welcome guests warmly and provide exceptional customer service.
- Perform guest check‑in and check‑out procedures efficiently.
- Manage room reservations, cancellations, and modifications.
- Answer phone calls, emails, and guest inquiries promptly and professionally.
- Handle guest requests, complaints, and concerns, escalating issues when necessary.
- Process payments, issue receipts, and reconcile daily transactions.
- Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
- Maintain a clean and organized reception area.
Required profile
- Minimum of HND or a Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Previous experience in a front desk, receptionist, or customer service role is an advantage.
- Strong communication and interpersonal skills.
- Professional appearance and positive attitude.
- Ability to work flexible shifts, including weekends and public holidays.
Required skills
- Microsoft Office
- Hotel management software
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Published 5 days ago
Expires 1 month from now
13 views · 0 interested
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Teestone Hotel and Apartment
Lagos