Front Desk Officer

About the role

The Front Desk Officer will be the first point of contact for patients at Twins Clinic and Hospital. This role combines administrative support, record management, and basic cashier duties to ensure smooth patient flow and accurate documentation.

Key responsibilities

• Maintain physical and electronic patient charts: filing, retrieving, updating, and organizing documents.
• Enter patient demographics, treatment information, and other data accurately into the EHR system.
• Release medical files to patients, agencies, or departments in compliance with confidentiality rules.
• Process admission and discharge paperwork for patients.
• Assist with audit preparation to ensure records are complete and compliant.
• Provide clerical support: answer phones, greet visitors, and handle general administrative tasks.
• Collect cash payments from private patients for services rendered.

Required profile

• High school diploma or equivalent; healthcare experience preferred.
• Knowledge of medical terminology, administrative procedures, and HMO regulations.
• Strong attention to detail, organization, and multitasking abilities.

Required skills

• Proficiency with EHR/EMR systems.
• Microsoft Word.
• Microsoft Excel.
• Email correspondence.