Front Desk Concierge – Guest Relations Specialist

About the role

We are looking for a Front Desk Concierge to deliver exceptional experiences to members and guests with professionalism, warmth, and confidence. The role involves managing bookings, reservations and member requests while maintaining accurate records.

Key responsibilities

• Manage bookings, reservations and member requests efficiently and accurately.
• Maintain up‑to‑date records on the CRM system.
• Coordinate tours, site visits and access arrangements for members and guests.
• Handle enquiries and requests promptly, professionally and with discretion.
• Provide clear information about services, facilities and access.
• Ensure a welcoming and positive on‑site experience for all members and guests.

Required profile

• 3–5 years of front‑of‑house or guest‑relations experience in a premium environment.
• Excellent grooming, communication skills, English proficiency, discretion and confidentiality.
• Proficient with an iPhone and comfortable using booking systems, CRM and business technology.
• Organised, calm under pressure and experienced in luxury or premium service settings.

Required skills

• Booking systems
• CRM platforms