Front Desk & Admin Officer

About the role

J&G Engineering and Construction Services Limited is hiring a Front Desk & Admin Officer in Lagos (Marina) to provide administrative support, keep the front desk welcoming and help run the office smoothly. The role suits someone with organizational and interpersonal skills who can handle high-volume reception duties.

Key responsibilities

• Provide information about the establishment, its departments, employees and services, and greet visitors, determine the purpose of their visit and direct or escort them.
• Answer, screen and forward calls, take messages and schedule appointments.
• Receive and resolve customer complaints, and coordinate, sort and distribute mail, messages and courier deliveries.
• Maintain orderly documentation and filing for internal and external clients, and keep office filing and storage systems tidy.
• Schedule appointments and keep appointment calendars up to date.
• Supervise office assistants on janitorial services and drivers while keeping the lobby and reception area clean.
• Manage stationery (call cards, purchases, ID access), monitor and order office supplies, and take action to reduce costs and improve efficiency.
• Implement processes that deliver quality customer service and perform other duties as required.

Required profile

• First degree from a reputable university.
• Minimum of 1-2 years of related experience in a similar role within a corporate setting.
• Proven experience as a front desk representative, agent or in a relevant position.
• Ability to work in a fast-paced corporate environment, handle high-volume reception duties and work independently under pressure.

Required skills

• Knowledge of office management and basic bookkeeping.
• Proficiency in English, oral and written.
• Excellent knowledge of MS Office, especially Excel and Word.
• Strong communication, organizational and multi-tasking skills, problem-solving ability and customer service orientation.