Export Customer Service
Obor Logistics Nigeria Limited · Lagos
Job description
About the role
Provide end‑to‑end support for international buyers of agricultural and mineral products, handling enquiries, order processing and shipment updates.
Key responsibilities
- Communicate with buyers via email, WhatsApp and calls, answering queries on product specs, pricing and delivery.
- Track the full order cycle from confirmation, stock preparation, sampling, inspection, container loading to vessel scheduling.
- Send proactive shipment updates and maintain customer database and order logs.
- Support documentation team with packing lists, commercial invoices, certificates of origin and lab reports.
- Resolve complaints, quality disputes, weight discrepancies and shipment delays by coordinating internal teams.
- Collect market feedback on commodity prices and quality requirements.
- Liaise with QA, warehouse, freight forwarder, shipping line and finance for inspection, loading, payment and bill of lading release.
Required profile
- BSc degree minimum.
- At least 3 years of experience in a similar export customer service role.
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Published 2 hours ago
Expires 1 month from now
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Obor Logistics Nigeria Limited
Lagos