Customer Success Associate – Temporary Reliever

About the role

Umba is seeking a motivated, customer‑centric individual to join the team as a Customer Success Associate on a temporary basis. The role focuses on supporting customers, ensuring their needs are met, and driving satisfaction and retention for the neo‑bank’s digital products.

Key responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, or social media.
• Provide accurate information about products, services, and policies.
• Troubleshoot technical issues and assist customers through the team lead.
• Conduct regular check‑ins to gather feedback and identify improvement opportunities.
• Escalate complex issues to appropriate channels and collaborate with sales, marketing, and operations.

Required profile

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Proven customer service experience in a fast‑paced environment.
• Excellent verbal and written communication skills.
• Strong problem‑solving ability and proactive approach.
• Ability to multitask, prioritize, and work collaboratively.

Required skills

• Familiarity with CRM software (e.g., Odoo).
• Experience with live chat support software.
• Comfort using social media platforms for customer interaction.