Customer Care Representative

About the role

Soillight is looking for a proactive Customer Care Representative to join its support team. You will be the first point of contact for customers across multiple channels, ensuring they receive accurate information and timely assistance.

Key responsibilities

• Respond promptly to enquiries via phone, WhatsApp, email, social media and other channels.
• Provide accurate details about products, services, orders, pricing and delivery processes.
• Handle complaints with empathy and work toward swift resolution.
• Record and maintain detailed logs of interactions, feedback and resolutions.
• Escalate complex issues to the appropriate internal teams.
• Coordinate with sales, operations, logistics and other departments to resolve customer concerns.
• Identify recurring issues and share insights with management to improve the customer experience.

Required profile

• OND, HND, Bachelor’s degree or equivalent qualification.
• Previous experience in customer service, call‑centre operations or sales support is an advantage.
• Excellent verbal and written communication skills in English; additional Nigerian languages are a plus.
• Strong interpersonal, problem‑solving and organisational abilities.
• Ability to work independently and as part of a team.

Required skills

• Zendesk or similar CRM platform.
• Microsoft Office suite.
• Google Workspace.
• General computer literacy and use of email and messaging tools.