Community & Social Media Operations Assistant

About the role

We are looking for a Community & Social Media Operations Assistant to support our Social Media Manager. The role focuses on keeping our audience engaged, ensuring the community feels seen, supported, and connected across multiple platforms.

Key responsibilities

• Respond to comments on Instagram, TikTok, Facebook, YouTube and other platforms, building genuine relationships and escalating enquiries when needed.
• Send meaningful direct messages, follow up after live events, and consistently engage to increase interaction and trust.
• Promote registrations for coaching programmes, webinars, masterclasses and events, directing qualified prospects to the sales process.
• Share new content across community channels and help maximise reach through regular promotion.
• Upload and schedule content on all platforms and assist the Social Media Manager with day‑to‑day operational tasks.
• Engage daily with relevant creators, pages and communities, identifying collaboration opportunities to grow the audience.

Required profile

• Excellent written English and highly organised, dependable work style.
• Comfortable working under the direction of a Social Media Manager and proactive, coachable, eager to learn.
• Genuine interest in Christian values, relationships and personal development.

Required skills

• Experience using Instagram, TikTok, Facebook and YouTube for community management.
• Ability to engage people through direct messages and comments in a warm, professional manner.