Clinical Specialist (Dental Support)

About the role

Provide clinical customer support to orthodontists and general dentists, handling case evaluation, ClinCheck support and clinical troubleshooting.

Key responsibilities

• Provide clinical customer support to orthodontists and general dentists in case evaluation, ClinCheck support and troubleshooting.
• Investigate clinical-related customer inquiries, complaints and adverse events.
• Collaborate with team members to ensure timely resolution of client issues and appropriate escalation.
• Support the Customer Success Team in identifying, contacting and enrolling participants, speakers and presenters for marketing, public awareness and professional education events.
• Provide administrative support and coordination for events to ensure smooth delivery.
• Prepare, present and assist in the creation of relevant clinical content and materials.
• Propose ideas for team development and role innovation to improve service and customer satisfaction.

Required profile

• A relevant degree in any healthcare field.
• Previous experience working as a clinical specialist.
• Good communication skills.
• Clinical dental background.