Apartment/Hotel Manager

About the role

We are seeking an experienced and commercially minded Apartment/Hotel Manager to lead day‑to‑day operations and business performance of a hospitality property. The role involves ensuring smooth operations, excellent guest experiences, strong occupancy and revenue performance, effective cost control, and leading a high‑performing team.

Key responsibilities

• Oversee the daily operations of the hotel/apartment property, ensuring rooms, facilities, front desk, housekeeping, maintenance and other functions run efficiently.
• Establish and maintain operational procedures and service standards, monitoring property condition, cleanliness, safety and compliance.
• Develop strategies to increase occupancy, room revenue and profitability, monitoring ADR, RevPAR and other KPIs.
• Support pricing and revenue‑management decisions and identify opportunities to boost bookings.
• Work with sales and marketing to generate bookings, develop relationships with corporate clients, travel agencies and relocation companies, and monitor OTA performance.
• Ensure consistently high standards of guest service, monitor feedback and reviews, resolve issues promptly and develop initiatives for repeat business.
• Recruit, train, supervise and develop staff, set clear responsibilities and performance expectations, and build a professional, customer‑focused team.
• Monitor daily revenue, expenses, cash handling and financial controls, work closely with the accountant on reporting and take corrective actions as needed.

Required profile

• Minimum 5 years' relevant experience in hotel, serviced apartment, short‑let or related hospitality operations.
• Proven experience managing a hotel, apartment or hospitality property.
• Strong knowledge of front office, housekeeping, maintenance and general property operations.
• Experience managing hospitality staff and departments.
• Understanding of hotel sales, occupancy and revenue management.
• Strong leadership, communication and problem‑solving skills.
• Commercial awareness with ability to work against performance targets.
• Strong computer and reporting skills; candidates with experience launching or setting up a new hospitality property have an advantage.