Senior Settlement Analyst – Global Operations

About the role

Flutterwave is looking for a Senior Settlement Analyst to join its Global Operations team. The role ensures accurate, timely settlement of merchant transactions and effective management of chargeback disputes, supporting the company’s mission to enable seamless cross‑border payments across Africa and beyond.

Key responsibilities

• Oversee daily, weekly and monthly merchant settlements, perform reconciliations and approve transaction details.
• Investigate and respond to chargeback disputes, develop strategies to reduce chargeback rates and fraud risk.
• Serve as primary contact for internal stakeholders and coordinate with banks, payment networks and regulators.
• Establish risk and operational controls, track fraud incidents and ensure regulatory compliance.
• Generate and analyse settlement, chargeback and refund reports to drive strategic decisions.
• Lead process‑improvement initiatives, identify automation opportunities and optimise resource allocation.

Required profile

• Bachelor’s degree in Business Administration, Finance or related field (advanced degree preferred).
• 1–2 years experience in settlements or chargeback processing within the payments industry.
• Strong analytical ability to interpret complex data and produce actionable insights.
• Excellent communication skills for effective liaison with internal and external partners.
• Detail‑oriented, highly organized and committed to accuracy.
• Proven ability to motivate teams and manage projects.

Required skills

• Advanced Excel skills for handling large data sets and reporting.
• Experience with payment processing platforms.
• Familiarity with CRM systems.
• Proficiency in Microsoft Office suite.