Relationship Officer

About the role

The Relationship Officer will be responsible for generating leads, building loan portfolios, maintaining good relationships with customers, and following up on disbursed loans. The role involves promoting loan and financial products, understanding client needs, and supporting them through the application process.

Key responsibilities

• Identify and acquire new customers through direct sales, referrals, networking and other business development activities.
• Build and maintain positive relationships with new and existing customers.
• Promote and explain the company’s loan and financial products to prospective customers.
• Understand customers’ financial needs and recommend suitable products or services.
• Support customers throughout the loan application and documentation process.

Required profile

• Bachelor’s degree or HND in Business Administration, Finance, Economics, Accounting, Marketing, Mass Communication or a related field.
• 2–3 years of experience in sales, customer service, business development, relationship management, banking, fintech or micro‑finance.
• Strong communication and interpersonal skills.
• Good customer service and relationship‑building skills.
• Ability to confidently engage prospective and existing customers.