Customer Success / Support
Wariverse · Lagos
Job description
About the role
You will be the first point of contact for users of our product, focusing on solving root causes rather than just closing tickets.
Key responsibilities
- Identify and resolve underlying issues that generate support tickets.
- Provide clear, sharp communication with non‑technical users under pressure.
Required profile
- 2‑4+ years in a customer‑facing support, success, or onboarding role.
- Proactive mindset: treat every unresolved ticket as a personal failure and fix root causes.
Required skills
- Experience supporting SaaS or software products.
- Familiarity with help‑desk or ticketing tools and basic billing/payment questions.
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Published 3 days ago
Expires 1 month from now
10 views · 0 interested
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Wariverse
Lagos
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