Customer Service Representative (NYSC)
Permanent Capital Ventures Limited · Lagos
Job description
About the role
Join a fast‑growing technology company as a Customer Service Representative supporting users of our software platform. This position is open to NYSC participants and offers a pathway to full‑time employment after the service year.
Key responsibilities
- Respond to user inquiries via live chat, email, and phone with empathy, speed, and clarity.
- Conduct virtual or in‑person product demos and walkthroughs for new customers.
- Identify bugs, relay feedback to the product team, and suggest feature improvements.
- Guide new customers through onboarding and initial setup to maximise product value.
Required profile
- Minimum qualification: B.Sc. degree.
- No prior experience or less than one year in a similar customer‑support role.
Required skills
- Proficiency with live‑chat platforms, email, and phone communication tools.
What we offer
- Hands‑on experience in a dynamic startup environment.
- Competitive monthly salary (NGN 150,000 – 250,000).
- Mentorship, professional development, and a collaborative culture.
- Potential full‑time employment after successful NYSC completion.
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Published 1 month ago
Expires 1 week from now
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Permanent Capital Ventures Limited
Lagos