Customer Service Representative

About the role

The Customer Service Representative will handle inbound customer communications across phone, email and chat, providing professional assistance with account, billing, scheduling and general support inquiries.

Key responsibilities

• Handle inbound customer calls, emails, and chats professionally
• Assist customers with account, billing, scheduling, or general support inquiries
• Maintain accurate records using CRM and support systems
• Resolve customer concerns with empathy and professionalism
• Follow company processes and performance standards

Required profile

• Must speak excellent English with clear communication skills
• Prior customer service or call center experience is a plus
• Must be comfortable using computers and navigating multiple systems
• Strong problem‑solving and communication skills
• Must be reliable, professional, and able to work in a team environment
• Must be willing to stay at the residential workspace in Orchid, Lekki, from Monday to Friday
• Must have a positive attitude and willingness to learn
• Male applicants preferred

Required skills

• CRM systems
• Ticketing systems

What we offer

• Comfortable shared accommodation provided Monday through Friday (must stay during assigned work shift)
• Stable work environment with high‑speed internet and power backup
• Opportunity to work with international companies
• Professional development and customer service training
• Career growth opportunities for high performers