Customer Service Representative

About the role

We are looking for a motivated Customer Service Representative to join our team at Womata E‑Shop Limited in Lagos. You will be the first point of contact for our customers, handling inquiries across multiple channels and ensuring a smooth, satisfying experience.

Key responsibilities

• Manage inbound and outbound communications via phone, email, chat, and social media.
• Resolve customer complaints promptly and escalate complex issues when necessary.
• Maintain accurate customer records in our CRM system.
• Provide clear product and service guidance to customers.
• Collaborate with internal teams to address and solve intricate problems.
• Promote customer loyalty through consistent, high‑quality service.
• Achieve performance metrics such as response time, resolution rate, satisfaction scores, and typing speed.

Required profile

• Minimum of an HND qualification.
• At least 1 year of experience in a similar customer service role.
• Residency within a reasonable commuting distance to the Marina area of Lagos.
• Strong attention to detail and ability to work punctualy.

Required skills

What we offer

• Competitive salary ranging from NGN 70,000 to NGN 150,000 per month.