Customer Service Officer

About the role

We are looking for a Customer Service Officer to handle performance reporting, sales analysis, and order processing while maintaining high levels of customer satisfaction.

Key responsibilities

• Daily performance reporting and weekly/monthly sales analysis
• Order and customer records management
• Customer service enquiries, complaint handling and resolution
• Customer follow‑up, retention and satisfaction monitoring
• Processing and tracking customer orders, coordination with sales/operations teams
• Escalation of unresolved issues and preparation of service reports
• Follow‑up on outstanding orders and payments

Required profile

• OND/HND/B.Sc. in Business Administration, Marketing, Sales, Accounting, Economics, Customer Service or related field
• Minimum 2 years of relevant experience in customer service, sales support or order processing
• Good knowledge of reporting, data entry and record management
• Strong written and verbal communication, attention to detail and a results‑oriented attitude

Required skills

• Microsoft Excel
• Google Sheets