Customer Experience Executive
Perona Beauty · Lagos
Job description
About the role
The Customer Experience Executive will lead the e‑commerce support function, ensuring that shoppers receive prompt and professional assistance across all channels. This role focuses on handling enquiries, complaints, refunds and exchanges while continuously improving the overall shopping experience.
Key responsibilities
- Oversee the e‑commerce team and ensure customers receive timely, professional responses.
- Monitor complaints, enquiries, refunds, exchanges, and order‑related issues through to resolution.
- Identify recurring customer complaints and recommend preventive measures.
- Ensure consistent service across WhatsApp, website, phone and other channels.
- Monitor customer feedback and spot opportunities to improve the shopping experience.
- Escalate issues promptly to guarantee quick resolution.
- Collaborate with the operations team to keep business processes running smoothly across all channels.
Required profile
- At least 1 year of relevant experience.
- Minimum of an OND (Ordinary National Diploma) in a related field.
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Published 14 hours ago
Expires 1 month from now
13 views · 0 interested
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Perona Beauty
Lagos
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