Customer Experience Executive

About the role

The Customer Experience Executive will be the main point of contact for prospective and existing property buyers, guiding them from the first inquiry through purchase and post‑sale follow‑up. This role blends relationship management, event coordination, and social‑media oversight to ensure a seamless and engaging client journey.

Key responsibilities

• Manage client relationships from initial contact to post‑sale engagement.
• Maintain accurate records of all client interactions and follow‑ups.
• Coordinate property viewings, consultations, and meetings with sales and other departments.
• Collaborate with sales and marketing teams to improve lead generation and client retention.
• Resolve client inquiries and concerns promptly to deliver an excellent experience.
• Oversee the company’s social‑media accounts, creating and publishing engaging content.

Required profile

• Bachelor’s degree in Business Administration, Communications, Estate Management, Real Estate or a related field.
• 3–5 years of experience in customer relationship management, real‑estate operations, or sales coordination.
• Proven ability to manage multiple client accounts simultaneously.
• Strong communication, conflict‑resolution and interpersonal skills.
• Must reside within the Ajah and Lekki axis.

Required skills

• Microsoft Office
• CRM platforms for lead tracking and client management