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7 years of experience

Skills

Customer Service Client Communication Virtual & Administrative Support Task & Calendar Coordination Vendor & Team Coordination Work Orders & Service Tracking Microsoft Office Google Workspace Data Entry Report & Documentation Problem Solving Escalation Management Hospitality Operations Support Time Management Multitasking

Experience

Assistant Design Engineer

SwiftKey Development Limited

2025-06 -

Coordinates project activities, technical requests and documentation to ensure timely delivery of design deliverables. Communicates with clients, suppliers, technicians and internal teams to clarify requirements and resolve issues. Prepares and maintains project records, reports, quotations, specifications and other documentation. Tracks outstanding tasks, materials and service requirements, following up with responsible teams. Manages multiple priorities while maintaining accuracy, professionalism and clear communication.

Operations / Technical Support & Maintenance

Kube Square Limited

2024-01 - 2026-12

Supported daily operations involving commercial kitchen equipment, cold rooms, maintenance and client service. Handled customer requests, coordinated technicians and suppliers, and provided regular updates on service progress. Scheduled maintenance activities, tracked work orders and followed up on urgent service issues. Maintained records for inventory, service materials, equipment, reports and ongoing projects. Coordinated dispatch, receiving, procurement and communication between clients, suppliers and workshop teams.

Customer Service / Operations & Dispatch

Premier Food

2020-01 - 2022-12

Assisted customers with inquiries, orders, service requests and follow‑up communication, ensuring high satisfaction levels. Supported dispatch and receiving activities while maintaining accurate inventory and transaction records. Utilised barcode and administrative processes to improve order and stock tracking efficiency. Coordinated with internal teams to address customer issues and ensure timely service delivery.

Technical / Operations Roles

Tusker Mattress and other technical-service assignments

2017-01 - 2020-12

Provided customer‑facing technical and operational support across multiple assignments, handling several daily priorities. Maintained detailed records, coordinated tasks and supported efficient day‑to‑day operations. Engaged with vendors and internal teams to resolve technical issues and ensure smooth service delivery.

Languages

English

fluent

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Last updated: 7 hours ago