Senior Airport Services Agent

About the role

Join Qatar Airways' Ground Services team in Port Harcourt, Nigeria as a Senior Airport Services Agent. You will deliver high‑quality passenger service across check‑in, boarding, lounges and baggage handling, ensuring compliance with commercial and safety standards.

Key responsibilities

• Maintain constant liaison with check‑in, transfer desk and related areas to ensure smooth passenger acceptance.
• Support the Airport Services Supervisor and coordinate with GHA for efficient hotel and transfer passenger processing.
• Escort and direct arriving and departing passengers to hotels, visa counters, premium lounges, boarding gates and other airport facilities.
• Assist the duty officer with handling company material and records.
• Provide passengers with guidance on entry requirements, visas and residence permits.
• Ensure passengers move smoothly through all airport facilities.
• Perform other duties as assigned to maintain efficient airport operations.

Required profile

• Minimum 1 year experience in customer service and airport operations with a leading airline.
• High energy, positive attitude and ability to thrive in a high‑pressure environment.
• Willingness to work rotating shifts.
• Fluent in written and spoken English.
• Legal right to live and work in Nigeria.

Required skills

• DCS (Departure Control System) experience.
• Knowledge of ticketing processes.
• Strong proficiency with Amadeus.
• Familiarity with airport operational systems.