Quality Assurance (QA) Officer

About the role

The Quality Assurance (QA) Officer will ensure that all laboratory and operational processes meet established quality standards, regulatory requirements, and internal policies. This role is pivotal in maintaining service excellence, reducing errors, and driving continuous improvement across diagnostic operations.

Key responsibilities

• Implement and maintain QA policies, procedures, and standards across laboratory operations.
• Monitor compliance with internal SOPs and external regulatory requirements, including ISO standards.
• Conduct routine quality checks, identify gaps, and drive corrective and preventive actions (CAPA).
• Participate in internal and external audits, prepare for regulatory inspections, and track audit findings.
• Monitor error rates, investigate quality issues, and support risk assessment activities.
• Maintain accurate quality records, prepare performance reports, and track key indicators such as turnaround time.
• Support staff training on quality standards and promote a quality‑focused culture.
• Liaise with laboratory managers, operations, and client services to resolve complaints and improve service accuracy.

Required profile

• Bachelor's degree in Medical Laboratory Science, Microbiology, Biochemistry, or a related field.
• Professional certification in Quality Assurance is an advantage.
• Minimum 3 years of QA experience in diagnostics, healthcare, or a medical laboratory setting.
• Experience with ISO standards, laboratory quality systems, and regulatory compliance is highly preferred.

Required skills

• ISO standards
• Laboratory quality systems
• Regulatory compliance
• Quality Management Systems (QMS)