Key Account Operation

About the role

The Key Account Operation role is responsible for managing the day‑to‑day operations and service delivery for strategic merchants and key accounts. By working closely with clients and internal teams, the role aims to boost transaction volumes and build long‑term partnerships.

Key responsibilities

• Manage daily operations and provide service support for key merchants and strategic clients, ensuring strong long‑term relationships.
• Understand client business models and needs to propose customized payment solutions.
• Identify growth opportunities through data analysis and drive transaction expansion.
• Coordinate internal resources to resolve issues such as device support, settlement processes, and system problems.
• Conduct regular client visits and business reviews to continuously improve collaboration models.
• Monitor transaction data and key performance indicators to ensure stable growth.
• Collect client feedback and influence product and service enhancements.

Required profile

• Bachelor’s degree or higher.
• Minimum three years of experience in payments, internet, or financial‑services account operations.
• Strong client relationship management and communication abilities.
• Familiarity with payment industry processes or acquiring business operations.
• Proven problem‑solving and project‑management capabilities.
• Ability to work under pressure with a results‑oriented mindset.

Required skills

• Data analysis