Field Collection Agent – On‑site Collections

About the role

Palmpay Limited is looking for a proactive Field Collection Agent to join its team in Adavi, Kogi. You will be responsible for visiting customers with overdue payments, negotiating repayment plans, and ensuring the recovery of outstanding installments while maintaining the company’s professional image.

Key responsibilities

• Conduct on‑site visits to customers with overdue payments to collect outstanding installments.
• Communicate with customers to understand repayment difficulties and negotiate repayment arrangements.
• Verify customer information and promptly update repayment status in the system.
• Retrieve devices or collateral from defaulted customers when required, following company procedures.
• Establish and maintain good working relationships with local police authorities to support recovery of long‑overdue or fraudulent cases.
• Report collection progress, field findings, and potential fraud cases to the supervisor regularly.
• Cooperate with risk control and customer service teams to improve repayment rates.
• Maintain professional conduct and protect the company’s image during all field operations.

Required profile

• Prior experience in loan collection, field recovery, or related financial services (preferred).
• Strong sense of discipline and accountability; able to work under pressure.
• Willingness to travel within the assigned area for on‑site visits.
• Proficiency in local languages and basic English communication.
• Honest, reliable, and familiar with local geography and market environment.

Required skills

What we offer

• Monthly salary of NGN 80,000.
• Transport allowance of NGN 20,000.