Client Engagement & Conversion Officer

About the role

The Lagos School of Interior Design is looking for a proactive Client Engagement & Conversion Officer to handle inbound enquiries and turn qualified prospects into enrolled students. You will be the first point of contact across multiple digital channels, ensuring a smooth and positive experience for potential clients.

Key responsibilities

• Manage enquiries received via WhatsApp, Instagram, phone and email.
• Follow up with prospects, nurture relationships and convert qualified leads.
• Support the digital marketing team by engaging with audiences on social media platforms.
• Maintain accurate customer records in the CRM system.
• Deliver an excellent client experience throughout the enquiry‑to‑enrollment journey.

Required profile

• At least 2 years of experience in customer service, sales or digital marketing.
• Strong communication, persuasion and follow‑up abilities.
• Organised, results‑driven and able to work independently.

Required skills

• Proficiency with Microsoft Office.
• Proficiency with Google Workspace.
• Experience using WhatsApp Business for business communication.
• Familiarity with CRM tools for tracking leads and client interactions.