Account Management Officer

About the role

The Account Management Officer will be the primary liaison between Cobranet Limited and its clients, ensuring the delivery of high‑quality internet solutions that meet customer needs. This full‑time position is based in Lekki Phase 1, Lagos, and focuses on building long‑term relationships while driving revenue growth.

Key responsibilities

• Serve as the main point of contact for assigned client portfolios and nurture long‑term relationships.
• Coordinate with internal cross‑functional teams to guarantee timely and successful delivery of solutions.
• Conduct cross‑selling and upselling activities to increase revenue.
• Communicate progress of monthly/quarterly initiatives to both internal and external stakeholders.
• Handle challenging client requests, issue escalations, and conduct proactive customer surveys.

Required profile

• Proven experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or similar role.
• BA/BS degree in Business Administration, Sales, or a related field.

Required skills

• Hands‑on experience with CRM platforms such as Salesforce, Zoho CRM, or HubSpot.
• Strong proficiency in Microsoft Office, especially Excel.